Terms and Conditions

Terms of Service

Service

Last Updated: September 15, 2025

These "Terms and Conditions" are formulated by KWBYO LIMITED. The company is established under the laws of the Republic of Seychelles, with its registered address at House of Francis, Room 303, Ile Du Port, Mahé, Seychelles, and company registration number 239335.

In these terms, KWBYO LIMITED is hereinafter referred to as "The Management", "We", or "This Website"; while "You" or "Your" refers to you as a user of this website.

These "Terms and Conditions" apply to and are binding upon you. By participating in this casino's games, you agree to abide by them.

The "Terms and Conditions" set forth on this page apply to all funds and bets accepted by uplus.bet, as well as all services provided by this website.

These rules and terms supersede any existing rules, terms, and conditions previously published on this casino website.

In these "Terms and Conditions," the following definitions apply:

• "Access Device": Refers to any electronic means used to access the services, including but not limited to computers, smartphones, feature phones, tablet devices, touch devices, or any home entertainment systems (such as game consoles and smart TVs), or any other remote access methods.
• "Bonus Terms": Refers to any terms and/or rules regarding promotions, bonuses, and special offers that may apply to any part of the services from time to time.
• "Supervision Institution": Refers to the commercial gambling regulatory authority of Anjouan, namely the Gaming Board of Anjouan.
• "General Terms": Refers to the terms and conditions contained in this document.
• "Operator": Refers to KWBYO LIMITED, company registration number 239335, registered address at House of Francis, Room 303, Ile Du Port, Mahé, Seychelles, with gambling license number ALSI-122310016-FI6. KWBYO LIMITED is established in the Republic of Seychelles; its general business is governed by the laws of the Republic of Seychelles, and its gambling operations are regulated by the laws of the Autonomous Island of Anjouan, Union of Comoros.
• "Privacy Policy": Refers to the privacy policy provided by the operator via the "Privacy Policy" link, which is an integral part of these "Terms and Conditions."
• "Rules": Refers to betting rules and game rules specifically applicable to the relevant type of betting and/or gaming, as detailed in Section 1.3.
• "Refund": Refers to the act of returning funds deposited into a player's account that have not been used for services, upon the player's request.
• "Services": Refers to the services provided by the operator on this website and/or any access device applications (as applicable at the time).
• "Terms of Use": Refers to (a) General Terms; (b) Privacy Policy; (c) Subject to Section 1.3, the relevant rules, bonus terms, and additional terms applicable to the services you use.
• "Website": Refers to the website located at or accessible via the domain name uplus.bet, or any corresponding pages, sub-pages, sub-domains, or sections thereof.

1.2 By using and/or browsing any part of this website, or by opening an account with the operator through this website, you agree to be bound by the "Terms of Use" and hereby: (a) agree to enter into a contract via electronic communication; (b) waive any relevant rights or requirements for a handwritten signature to the extent permitted by applicable law; (c) agree that to use our services, you must provide us with certain personal information, which will be processed in accordance with our "Privacy Policy." These "Terms of Use" do not affect your statutory rights under the law.

1.3 Furthermore, when you play any game, place a bet through the services, or otherwise use the services, you agree to be bound by: the rules of the game you are playing ("Game Rules") as set forth in the relevant Help section and the rules tab of each game; for any new games, the rules applicable to those games; any bonus terms; any terms and conditions related to withdrawals; and other terms and conditions applicable to the services and/or other terms you must confirm agreement to when using the services.

1.4 The original version of these "Terms of Use" is in English, and all interpretations shall be based on the original English text. If the "Terms of Use" or any related documents or notices are translated into other languages, the English version shall prevail for interpretation purposes.

1.5 Please read these "Terms of Use" carefully before accepting them. Once accepted, please print and store them safely, along with all confirmation emails, additional terms, transaction data, game rules, fair trade rules, and payment methods related to your use of this website. Please note that these "Terms of Use" may be modified as specified in Section 3 below.

1.6 If you do not agree to accept and be bound by these "Terms of Use," please do not open an account and/or continue using your account. Your continued use of any services will be deemed as your acceptance of these "Terms of Use" as they may be in effect from time to time.

1.7 For the avoidance of doubt, all sections of this website are governed by the "Terms of Use." You should always ensure that your use of the services complies with the "Terms of Use."

2.1 These "Terms of Use" are mutually agreed upon by you, the operator, and the payment processor. All information on the website is provided by the website service provider, KWBYO LIMITED (hereinafter referred to as "the Company"), which is the operating entity of uplus.bet. KWBYO LIMITED is established under the laws of Costa Rica and conducts regulated business activities under license number ALSI-122310016-FI6. In these "Terms and Conditions," KWBYO LIMITED, acting as the operator, is hereinafter referred to as uplus.bet, "We," "the Company," "the Management," "the Website," or "the Company," being the entity with which you enter into a contract. Registered account holders and players are hereinafter referred to as "You," "Your," "the Customer," or "the Player."

2.2 All terms and conditions relating to funds in your account shall apply to any operator group company holding those funds and, where applicable, shall be deemed to include our agents, partners, and suppliers.

3.1 We may need to modify the "Terms of Use" from time to time for various reasons, including but not limited to: commercial reasons, compliance with laws or regulations, adherence to instructions, guidelines, or recommendations from regulatory bodies, or for customer service reasons. The latest version of the "Terms of Use" can be accessed via the "Terms and Conditions" link at the bottom of this website.

3.2 If we intend to make material changes to the "Terms of Use," we will provide you with as much advance notice as reasonably practicable through one of the methods described in Section 3.3. For minor or non-material changes, we may not provide separate notice. Therefore, you are advised to check the "Terms and Conditions" link on the website regularly.

3.3 When we make changes to the "Terms of Use" and wish to notify you, we will do so using a notification method we deem appropriate at our sole discretion.

4.1 To use the services for betting or gaming, you must open an account with the operator (hereinafter referred to as "Your Account" or "Account").

4.2 To open an account to use the services, you may:

• 4.2.1 Click on "Join Now" on the website and follow the on-screen instructions; or
• 4.2.2 Use other account opening methods provided by the operator from time to time.

4.3 When opening an account, you will be required to provide personal information, including your name, date of birth, and appropriate contact details such as address, phone number, and email address (hereinafter "Your Contact Information"). You may update your contact information at any time by contacting customer service, using the "My Account" management page on the website, or via other methods provided by the operator.

4.4 In opening your account, you warrant and represent that:

• 4.4.1 You understand and accept the risks associated with using the services, meaning you may lose money while winning money;
• 4.4.2 You meet the following conditions:
  • (a) You are at least 18 years old; and
  • (b) You have reached the legal age for participating in gambling or betting activities as stipulated by the laws or jurisdiction applicable to you (hereinafter "Legal Age");
• 4.4.3 Gambling activities are not prohibited in your jurisdiction of residence;
• 4.4.4 You are legally capable of entering into a contract;
• 4.4.5 You are not excluded or prohibited from participating in any form of gambling;
• 4.4.6 You do not already have an account opened with us; or
• 4.4.7 Your account has not been closed by us for any reason.

4.5 Your account must be registered with your own correct and truthful name and personal details, and it can only be opened once by you. You may not register or hold multiple accounts related to the services through any other person, family member, household, address (mailing address or IP address), email address, access device, or any environment where access devices are shared (e.g., schools, workplaces, public libraries, etc.). Any additional accounts opened by you, or accounts actually beneficially held by you related to the services, will be considered "Duplicate Accounts." We have the right (but not the obligation) to close any Duplicate Account. If we close a Duplicate Account:

• 4.5.1 All bonuses, free bets, and winnings generated from such bonuses or free bets obtained through the Duplicate Account will be deemed void and automatically forfeited by you.
• 4.5.2 We may, at our sole discretion, void all winnings in the Duplicate Account and refund all deposits (deducting any amounts resulting from voided winnings). If we cannot recover the refundable amount from the relevant Duplicate Account, we may deduct any amount you owe us directly from any of your other accounts (including other Duplicate Accounts).
• 4.5.3 We may, at our sole discretion, allow the use of the Duplicate Account to be considered valid, in which case all bets and losses incurred through that Duplicate Account will be retained by us.

4.6 If you are a resident of the following countries or regions, you may not register on this website or use our services: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, United States, and all countries listed on the FATF (Financial Action Task Force) blacklist. We reserve the right to refuse customers from other unlisted countries or regions at our sole discretion.

5.1 You hereby warrant that:

• 5.1.1 The name and address provided by you when opening the account are correct; and
• 5.1.2 The funds you deposit into the account at any time are your legal property.

5.2 By agreeing to the Terms of Use, you authorize us to perform any such verification checks (hereinafter "Checks") as necessary or as required by third parties (including but not limited to regulatory bodies) to confirm the above information. You agree that we may, when necessary or requested by the payment processor, require you to provide additional details regarding the information you have provided, including information regarding the funds you have deposited into the account.

5.3 During any checks we perform from time to time, you may be restricted from withdrawing funds from your account and/or prohibited from accessing all or part of this website. Please note that for regulatory, security, or other commercial reasons, we may conduct checks again from time to time. If these restrictions cause you inconvenience, please contact us at – uplusofficel@gmail.com.

5.4 In certain circumstances, we may need to contact you directly and request additional information to complete the checks. To this end, we have the right (at our sole discretion) to require you to provide a notarized identity document, or an equivalent certified identity document as prescribed by the applicable laws of your jurisdiction, or other documents such as proof of address, utility bills, bank details, bank statements, bank references, and any documents proving your source of funds. Until you provide information that satisfies us, we may prohibit any operations within your account; if we have reasonable grounds to believe you have provided intentionally false information, we have the right to retain any deposits in the account after closing it.

5.5 Use of this website by persons under the legal age may constitute a legal offense. If we cannot confirm that you have reached the relevant legal age, we may suspend your account until we can confirm you meet the age requirement. If it is subsequently proven that you were under the legal age when conducting any gambling or gaming transactions with us, then:

• 5.5.1 Your account will be closed;
• 5.5.2 All transactions conducted during your minority will be deemed void, and the relevant funds you deposited will be returned to you via the original deposit method where possible.
• 5.5.3 Any funds you deposited while under the legal age will be returned to you;
• 5.5.4 Any winnings accumulated while under the legal age will be deemed void and forfeited by you (and should be deducted from the refund amount mentioned in Section 5.5.3); if you have already withdrawn such funds from the account, you must return them upon our request.

To make the age verification process as simple as possible, please note the following tips when submitting documents:

• Each document must be submitted as a separate image;
• It is recommended to capture images by taking a photo, but if you choose to scan documents, please send them in .jpeg format.

When taking a photo, please ensure:

• The first six and last four digits of the credit card number must be clearly visible, and the CVV security code must be covered.
• Photos must be clear and properly focused; all text must be easy to read.
• The passport photo page or the front of the ID card must be fully presented, with no parts outside the frame, and not obscured by fingers or palms.
• Please ensure there is sufficient light; to avoid glare, do not use a flash.

We require all the above information as it is an integral part of responsible gambling and an obligation required by applicable laws.

When you register a new account, we need to confirm you are over 18 years old and verify your identity (this process is known as "Know Your Customer" (KYC)). This is an integral part of responsible gambling and a measure we are legally required to perform.

To verify your age, we will accept any of the following documents:

• Passport (Recommended)
• Driver's License
• National ID Card
• Birth Certificate (Verification may take up to 24 hours)
• Payment Card (Note: The card number must show the first 6 and last 4 digits, and the CVV code must be hidden)

We do not collect or store your card data in a manner that does not comply with PCI DSS (Payment Card Industry Data Security Standard).

Identity Verification (KYC)

To verify your identity, we may require additional documents, which may include:

• Signed credit agreement
• Utility bill (within the last six months)
• Bank statement (within the last six months)

Please ensure the documents you submit are in good condition and acceptable.

The fastest and easiest way to verify your account is through online submission. You may also choose to send documents via email.

Here are some tips to ensure you complete it correctly the first time:

Sending documents via email

• Take a photo of each document and save it (or scan the document and save it as a .jpeg format);
• Log in to the email account you used to register on this website;
• Create a new email, address it to: uplusofficel@gmail.com;
• Attach the photos or scans of the documents you took;
• Enter your account number or username in the Subject line of the email;
• Click "Send".

When you register an account, we require the following information on the registration page to ensure security:

• Name and contact details: including a valid email address (this address must be exclusive and unique to your account);
• Date of Birth: You must be at least 18 years old;
• Unique username and password: The username may only contain letters, numbers, underscores, and hyphens, paired with a password to ensure only you can access the account;
• Betting currency and deposit limits;
• Security question and answer.

Our registration page checks your input in real-time and alerts you if problems are found, so you can make corrections before clicking the "Create My Account" button.

For legal reasons, you may be unable to access your account while traveling abroad.

The list of game providers and regions that do not accept customers may be modified from time to time.

7.1 After opening your account, you must take all reasonable steps to avoid disclosing (whether intentionally or unintentionally) your username, password, and/or account number to anyone else. This includes ensuring that your access device has the latest security software installed where practicable.

7.2 Any transaction conducted after entering your username and password and/or account number will be considered a valid transaction, regardless of whether it was authorized by you. If you disclose your username, password, or account number to others, whether intentionally or unintentionally, the company bears no responsibility for related matters.

7.3 If you lose or forget your account details, or have reason to believe such details have become known to an unauthorized third party, please contact us immediately via uplusofficel@gmail.com to replace the information. Contact details can also be found on the "Contact Us" page.

8.1 To participate in the services, you must deposit funds into your account using an account or funding source where you are the account holder. These funds (subject to Section 5) are available for your betting or gaming. If you use a payment method where you are not the account holder, we reserve the right to treat the deposit as void (and any winnings from such deposit as void) until all relevant checks are successfully completed. Withdrawals and refunds (including "Refunds") will be provided within 7 (seven) days after completing KYC and passing account review. Please note that Refunds are only applicable if: no gaming activity has occurred in the account after depositing the funds for which the refund is requested. Aside from refunds, other withdrawals from your account are treated as payouts of winnings generated from using the services. To apply for a refund or other withdrawal, please contact customer service via email (uplusofficel@gmail.com) and provide all documents required for KYC as requested. If you need contact details, please open the "Contact Us" page on the website. The list of documents required for the KYC process will be sent to you by our customer service via email. Please note: Refund applications must be made within 7 (seven) days after the relevant funds are deposited into your account. For applications made after this period, all withdrawals will be treated as payouts of winnings generated from using the services.

8.2 Withdrawals will be provided within 7 (seven) days after completing KYC and passing account review. For the avoidance of doubt, your account must not be used as a bank account; if we find deposits and withdrawals (including refunds or chargebacks) in your account that are inconsistent with betting or gaming activities, we reserve the right to charge an administrative fee (regardless of whether the account is closed or suspended). Deposits in your account with the company do not generate interest. When you receive withdrawal funds in your personal bank account depends on the processing procedures of the relevant payment service provider or bank. For the avoidance of doubt, if requested, we can provide payment confirmation of the withdrawal amount you applied for (if necessary).

8.3 According to local legal or tax requirements, you are responsible for reporting winnings and losses generated from the services.

8.4 You can set daily deposit limits. For information on how to set deposit limits, please contact uplusofficel@gmail.com. Any confirmed reduction in deposit limits will take effect immediately.

8.5 Subject to account closure terms or other terms in these Terms and Conditions, you may apply to withdraw funds from your account at any time, provided that:

• 8.5.1 All funds deposited into your account have been confirmed as cleared, and no chargebacks, reversals, or other cancellations have occurred;
• 8.5.2 We have completed all checks related to identity verification and anti-money laundering requirements to our satisfaction;
• 8.5.3 You have complied with any other relevant withdrawal conditions affecting your account (e.g., any applicable bonus terms).

8.6 For any approved withdrawal, provided you have given sufficient information regarding how to transfer the funds to you, we will return the corresponding funds (minus relevant fees or any amount required to be deducted from the withdrawal to comply with applicable laws).

8.7 We will endeavor to meet your requirements regarding payment methods and withdrawal currencies. However, this cannot be guaranteed. Therefore, we may process and pay withdrawals using different payment methods, such as via different payment providers, bank drafts, or wire transfers (fees for relevant payment methods are detailed on the website). Similarly, in some cases, your withdrawal may not be in the currency you used for deposit or the currency you requested. If we need to convert deposits between different currencies, we will use exchange rates at our discretion.

8.8 Inactive Account Fee: If you have not performed any betting, gaming, depositing, withdrawing, or transferring for more than 13 consecutive months, or if your account is otherwise inactive, the account will be considered an "Inactive Account." All inactive accounts will be charged a fee ("Inactive Account Fee"); details can be found in the help section of the website. We will notify you when your account becomes an inactive account, at least 14 days before deducting any inactive account fees.

8.9 Restrictions:

• Minimum deposit amount is €10.
• Minimum withdrawal amount is €10.
• All withdrawal requests will be processed within 72 hours (if the requested amount does not exceed €1,000 or equivalent in other currencies); if the requested amount exceeds €1,000, it may take up to 7 days to process.
• No processing fee for withdrawals. Deposit processing fees depend solely on the payment system used by the user.

8.10 Countries with Payment System Restrictions

We support game/gambling withdrawals via Visa's OCT (Original Credit Transfer) or via Mastercard payment transfer. The payment requirement is that it must be via Visa

9.1. uplus.bet reserves the right to remove, add, or change any unclaimed bonuses at any time. Any bonus that has been claimed and is active will not normally be removed by uplus.bet.

9.2. Bonuses may come with wagering requirements. When wagering requirements apply, these requirements will be appropriately displayed before the customer decides to use the bonus. At the time of withdrawal, only the real money balance can be withdrawn; the bonus balance will become void upon withdrawal. uplus.bet has the right to choose which games or services contribute to the wagering requirements. The wagering requirement is at least 25 times the sum of the bonus amount and the real money amount.

9.3. Each player (customer) can only claim a bonus once per household, address, mobile number, shared computer, and shared IP address. Risk-free bets on any games or services do not count toward wagering requirements. Winnings from free spins will be added to the real money balance.

9.4. The maximum win amount from no-deposit free spin bonuses and play using such bonuses is €50 or equivalent in other currencies. Any winnings exceeding €50, without a real money deposit being made, will be deemed void and retained by uplus.bet. For example: a customer receives a no-deposit free spin bonus and wins €10 after the free spins. The customer then continues to play other games and wins €90, totaling €100. In this case, the customer has exceeded the €50 limit; €50 is withdrawable, and the remaining €50 will be retained by uplus.bet.

9.5. When an active bonus is present, the maximum bet amount is €5 per spin or €0.5 per betting line. uplus.bet reserves the right to void bets and total bet amounts resulting from excessive betting.

9.6. uplus.bet reserves the right to impose various restrictions on customers from different countries or regions for reasons not disclosed. We also reserve the right to offer specific bonuses to individual customers or groups of customers and may change or terminate these bonuses at any time without explanation and/or compensation.

9.7. If a player or group of players abuses casino bonuses, uplus.bet has the right to forfeit any bonuses obtained thereby and close the player's account. Bonus abuse and/or bonus abusive behavior includes:

• i) Players placing large bets to increase volatility and boost balance;
• ii) Players reducing bet sizes and switching to low-volatility games after a big win;
• iii) Players depositing only to meet the bonus limit, but not exceeding this amount. Applies to matching bonuses of 50% and above.

Once an account is flagged for bonus abuse, use of any other bonuses and/or participation in uplus.bet promotions is prohibited.

9.8. In our casino, any player is eligible for free spin rewards. The number and availability of free spins are determined by the casino administrator. Free spins refer to spins where no amount is deducted from the player's account.

9.9. Winnings from free spins will be added to the player's bonus balance. Winnings from free spins are subject to wagering. Wagering requirements range from 5x to 35x and apply to the entire amount. Wagering must use real money balance only. You cannot make a withdrawal until all wagering requirements are met. If there is an un-wagered bonus amount at the time of withdrawal, all bonus amounts will be canceled.

10.1. Accessing or using this website or any services provided through this website may not be legal in certain countries/regions. We do not intend for this website to be used by persons in countries where such activities are illegal, including the United States and other regions listed on the website. The fact that the website is accessible in these countries/regions and displays local official languages does not represent any warranty or representation by us regarding the legality of such website access.

10.2. It is your responsibility to determine the laws applicable to your location. You should ensure that opening an account and/or using the website is legal and agree to do so.

10.3. If we discover that you are located in a country/region where use of this website is illegal, or you are using the website from such a country/region, we have the right to immediately close your account, in which case we will refund the account balance to you as soon as possible.

11.1. To place a bet or access services, you should operate according to the instructions provided in the corresponding sections of the website.

11.2. It is your responsibility to ensure that the details of any bets, wagers, or similar transactions (hereinafter "Transactions") you make while using the website (whether via direct access, application, or other means) are correct and comply with relevant game rules.

11.3. You can access your transaction history by clicking on "My Account" on the website or by inquiring through our customer service team (including opting to receive written statements).

11.4. We reserve the right to refuse all or part of any transaction you propose at any time, or to refuse any transaction if you have breached the Terms of Use, until you have provided appropriate confirmation (or we have accepted the transaction).

11.5. Once a transaction is accepted by us, you cannot cancel it unless we agree.

11.6. Regarding games, relevant game rules will specify when no more wagers or bets will be accepted.

11.7. We may cancel or modify transactions due to collusion, cheating, fraud, criminal activity, errors or omissions, or based on your identity verification terms.

12.1. If you access services through electronic communication, you should note the following:

• 12.1.1. You may be using a slower connection or device, which may affect your performance in time-critical events;
• 12.1.2. You may encounter system failures, errors, or service interruptions, which will be handled according to IT fault procedures;
• 12.1.3. Game rules for each event or game should be read and understood before you use the services.

13.1 The following behaviors (or any one of them) related to the services are considered "Prohibited Acts," are not allowed, and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such behaviors and identify relevant players when they occur. Accordingly, we are not liable for any loss or damage you may suffer due to any prohibited acts; any measures taken regarding such acts will be at our sole discretion. Specifically prohibited acts include:

• Abuse of bonuses or other promotional activities;
• Use of unfair external factors or influence (commonly known as cheating);
• Gaining an advantage in an unfair manner (as defined below);
• Opening duplicate accounts;
• Engaging in fraudulent behavior or criminal activity (as defined below).

13.2 If you suspect someone is engaging in a prohibited act, you should report it to us as soon as possible via email or by calling customer service.

13.3 You agree not to participate in or be related to any form of prohibited act during access to or use of the services.

13.4 If:

• 13.4.1 We have reasonable grounds to believe you have participated in or are related to any form of prohibited act (our belief is based on any fraud, cheating, and collusion detection practices used by us (and our gaming partners and other suppliers) at the relevant time);
• 13.4.2 You have previously placed bets or played games with other online gambling service providers and these behaviors raised suspicion of prohibited acts;
• 13.4.3 We learn that you have "reversed transactions" or refused to pay any deposits or purchases to your account;
• 13.4.4 We reasonably believe that your continued use of the services may harm our regulatory status, including licenses we hold;
• 13.4.5 You go bankrupt or face similar legal proceedings anywhere in the world,

Then (including situations related to your account suspension and/or termination), we have the right to withhold all or part of the balance in your account (and any accounts you hold with other companies in the operating company group) and/or recover deposit, payment, bonus, or any profit amounts affected by the above events.

13.5 Below are relevant definitions mentioned in Section 12 of these terms:

• Fraudulent behavior refers to fraudulent acts by you or any person acting on your behalf or colluding with you, including but not limited to:
• Fraudulent chargebacks and "rebate" activities;
• Using stolen, cloned, or other unauthorized credit or debit cards for fund transactions;
• Colluding with others to gain an unfair advantage (including through bonus schemes or similar incentive schemes);
• Attempting to register false or misleading account information;
• Any act, whether or not it causes us damage, that we consider to be illegal, malicious, or fraudulent in the relevant jurisdiction, or intended to circumvent any contractual or legal restrictions.
• Criminal activity includes, but is not limited to, money laundering and any criminal acts under the laws of your country or the place of your IP registration;
• Unfair advantage includes, but is not limited to:
• Exploiting software errors, vulnerabilities, or defects in ours or any third party's software (including any situations within games);
• Using third-party software or analysis systems;
• Exploiting errors (as defined below) to gain an unfair advantage or place others at a disadvantage.

13.6 In exercising any rights, we will endeavor to do so in a manner that is fair to you and other customers while complying with regulatory and other legal obligations.

13.7 We reserve the right to notify relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers, or other financial institutions of your identity and any suspected prohibited activities, and you should fully cooperate with our investigation of such activities.

Provided your account does not owe us any money, you have the right to close your account and terminate the Terms of Use at any time, given at least 24 hours' prior notice by contacting us via email (uplusofficel@gmail.com):

• Clearly expressing your desire to close the account;
• Stating the reason for closing the account, especially if it is due to concerns about the extent of your account usage.

We will respond to your request within a reasonable time, confirming the closure of your account and its effective date; until then, you remain responsible for all activities in the account.

When you request to close your account according to Section 14.1, unless otherwise provided in Section 13.3, we will return any outstanding balance in your account.

Upon terminating your account, we have the right to deduct from the outstanding balance any amounts resulting from collusion, cheating, fraud, and criminal activities, or from violations of the Terms of Use, or as required by law.

14.4 Method of Return

The return of the balance will be made through the payment method you provided when registering the account, or another payment method we reasonably choose.

If you have closed your account, we may in certain circumstances reopen the account upon your request with the same account details. In this case, your account will be subject to the Terms of Use in effect at the time of reopening, and previous benefits (including but not limited to bonuses or future winnings) will no longer be valid.

We have the right to close your account and terminate the Terms of Use at any time (even without relying on other terms in the Terms of Use) by notifying (or attempting to notify) you in writing using your contact details.

If your account is terminated due to collusion, cheating, fraud, and criminal activity or breach of the Terms of Use, your account balance will be non-refundable and deemed forfeited by you up to the date of termination.

After termination of the Terms of Use, the following terms will remain in effect: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33, and 35, and any terms requiring interpretation.

14.9 Account Suspension by Us

If circumstances clearly stipulated in the Terms of Use are met, we have the right to suspend your account. After suspension, no activity (including deposits, withdrawals, betting, or gaming) will be permitted until we reactivate the account; and no bonuses or future winnings will be credited to the account limit.

You are solely responsible for providing and maintaining all equipment used to access the services and related equipment, networks, and internet access services. We bear no responsibility for any losses caused to you by the use of the internet or your chosen telecommunications service provider (whether due to service interruption, poor network connection, insufficient bandwidth, or other reasons). For the avoidance of doubt, the operator makes no representations or warranties regarding the compatibility of the service with any specific third-party software or hardware, including (for avoidance of doubt) any service results promised by third-party analysis.

Under no circumstances shall you use the services for any behavior that may be considered defamatory, insulting, obscene, illegal, racist, sexist, or otherwise discriminatory, or any behavior that may cause offense. You must not use abusive or offensive language or images on the website, swear at, threaten, harass, or abuse others, including other users; nor shall you impersonate anyone or behave inappropriately toward the operator's employees, customer service, or any support functions providing the service.

You shall use this website only for personal entertainment and shall not provide access to or reproduce the website or any part of it in any form, including creating links to the website, without our express consent.

Any material you download from the website (except for the software mentioned in Section 17) shall be entirely at your own risk, and the operator is not responsible for any data loss or other damage resulting therefrom.

If we believe your usage behavior violates the provisions of Sections 15.2, 15.3, or 15.4, we have the right to immediately delete any inappropriate content from the website and reserve other rights.

There are many terms in the gambling and gaming industry. If you have questions about the meaning of any term, you should:

• 16.1.1 Check the meaning of the term within the event or game you are betting on or playing;
• 16.1.2 If you still have questions, contact uplusofficel@gmail.com for clarification;
• 16.1.3 Do not place any bets or play any games until you fully understand the meaning of the term,

as we will not bear any responsibility if you place a bet or play a game without understanding any terms involving the wager or game.

We may, at our complete discretion, change or modify any products or services provided on the website (including any prices) at any time to ensure the continued operation of the website, without affecting any games and/or bets currently in progress at the time of such change. Occasionally, we may restrict your access to certain parts of the website for website maintenance and/or changes or modifications to games and/or products.

To use products provided through the services, you may need to download and install software provided by third parties onto your access device ("Software"). Software may include, but is not limited to: access device applications, casino and poker products we download, and any promotional, marketing, and/or facility applications, products, and software.

In such cases, you may need to enter into separate agreements with the owner or licensor of that software governing your use of that software ("Third-Party Software Agreement"). If there is any inconsistency between the Terms of Use and any third-party software agreement, the Terms of Use shall prevail in matters involving your relationship with the operator.

You are responsible for ensuring that all software is downloaded to your access device in a manner compatible with your device's specific settings. For the avoidance of doubt, we are not responsible if the download of any software is incorrect and has an adverse effect on the operation of your access device. You are responsible for ensuring that all software is downloaded to your access device in a manner compatible with your device's specific settings. For the avoidance of doubt, we are not responsible if the download of any software is incorrect and has an adverse effect on the operation of your access device. Although services provided through any access device application will be subject to the Terms of Use, the terms for downloading or installing any application ("App") onto your access device shall be governed by the agreement you enter into with the relevant application provider. If there is an inconsistency between the Terms of Use and that agreement, the Terms of Use shall prevail in matters involving your relationship with the operator.

18.4 Downloading and Installing Applications:

Although services provided through any access device application will be subject to the Terms of Use, the terms for downloading or installing any application ("App") onto your access device shall be governed by the agreement you enter into with the relevant application provider. If there is an inconsistency between the Terms of Use and that agreement, the Terms of Use shall prevail in matters involving your relationship with the operator.

When problems occur with the software or hardware used to provide our services, we will take all reasonable steps to repair the problem as soon as possible. If these problems cause an interruption in a game and it cannot be restarted from the exact same position without causing harm to you or other players, we will take all reasonable steps to treat you in a fair manner (including potentially restoring your account balance to the balance recorded on the operator's server after the last bet or game ended before the problem occurred).

20.1 In certain circumstances, we may accept bets or wagers or make payments under erroneous conditions. The following is a non-exhaustive list of such situations:

• 20.1.1 We mistakenly state odds or betting terms due to obvious errors or omissions, or enter incorrect settings or markets due to computer failure;

• 20.1.2 An "Obvious Error" occurs. Obvious error occurs when:

  • 20.1.2.1 For bets placed before an event, the price/terms offered differ substantially from those available in the general market; or
  • 20.1.2.2 In any event, the price/terms offered clearly do not match the probability of the event occurring;
• 20.1.3 We continue to accept bets on markets that should have been suspended, including when the relevant event is in progress (unless accepting "live" bets) or has ended (sometimes called "late bets");
• 20.1.4 Errors occurring due to prohibited acts;
• 20.1.5 According to gambling rules, we should not have accepted the bet, or we have the right to cancel or re-settle the bet (e.g., due to a "related event");
• 20.1.6 We make an error in paying out winning amounts/returns to you, including due to manual or computer entry errors;
• 20.1.7 We make an error in calculating the amount of free bets and/or bonuses and credit them to your account;

The above situations are referred to as "Errors."

20.2 We reserve the following rights:

• 20.2.1 To correct the error and re-settle the bet at the correct price or terms that should have been offered or were actually available at the time, and the bet will be deemed to have been made under the regular terms of that bet;
• 20.2.2 If correction and re-settlement under 20.2.1 is not practicable, to declare the bet void and return your stake to your account;
• 20.2.3 If the error is caused by a prohibited act, we will take corresponding measures according to the Terms of Use.

20.3 Any funds credited to your account or paid to you due to an error shall be deemed held by you in trust for us, and you shall return them to us immediately upon our request for payment. If such circumstances occur, we may recover these funds from your account according to the Terms of Use. We agree to make all reasonable efforts to detect any errors and notify you as soon as reasonably practicable.

20.4 We (including our employees or agents) and our partners or suppliers shall not be liable for any losses caused by errors made by us or you, including loss of winnings.

20.5 You should notify us as soon as you discover any error.

20.6 If you use funds credited to your account or paid to you due to an error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings you may have won, and if we have already paid out for these bets or gaming activities, these funds shall be deemed held by you in trust for us, and you shall immediately repay them upon our request for repayment.

21.1 Your access to and use of the services is based on your separate choice, judgment, and risk. We are not responsible for your attempt to use the services in ways, methods, or paths not intended by us.

21.2 We will provide services with reasonable skill and care, and substantially as described in the Terms of Use. We make no other promises or warranties regarding the services, or any products or services forming part of the services, and exclude all implied warranties to the extent permitted by law (including implied warranties of satisfactory quality and/or fitness for your purpose). Specifically, we do not guarantee that the website will remain uninterruptedly available, nor that it will be free from errors, viruses, or other faults.

21.3 We (including our group companies, payment processors, affiliates, officers, directors, agents, and employees) shall not be liable to you, whether under contract, tort (including negligence), or otherwise, including but not limited to:

• 21.3.1 Loss of data;
• 21.3.2 Loss of profits;
• 21.3.3 Loss of revenue;
• 21.3.4 Loss of business opportunity;
• 21.3.5 Loss of goodwill or reputation;
• 21.3.6 Business interruption;
• 21.3.7 Any indirect, special, or consequential loss or damage, even if we have been notified of the possibility of such loss or damage, arising from the Terms of Use or your use of the services in any way.

22.1 If you or any person using your username and password accesses or uses the services, or if you violate any conditions and provisions of the Terms of Use, you will fully indemnify, defend, and hold us and our officers, directors, employees, agents, contractors, and suppliers harmless from any losses, costs, expenses, claims, demands, liabilities, and damages (including legal fees), whether reasonably foreseeable or not, that may arise from or relate to:

• 22.1.1 Access and use of services by you or any other person using your username and password; and/or
• 22.1.2 Your breach of any condition or provision of the Terms of Use.

22.2 When you breach the Terms of Use, we may, at our sole discretion, before suspending or terminating your account, notify you (via your contact details) of the breach, request you to cease the relevant act or omission, and/or require you to correct your behavior or error, and warn you of the actions we will take if you fail to do so, provided that such notice shall not be a prerequisite for suspending or terminating your account.

22.3 We have the right to disable any user identification code or password chosen by you or assigned by us at any time if we reasonably believe you have failed to comply with any terms of the Terms of Use.

22.4 In addition to other available remedies, if you breach the Terms of Use, we have the right to recover any positive balance from your account up to any amount reasonably required for you to pay, according to the provisions of Section 21.1.

23.1 All website design, text, graphics, music, sound, photos, videos, their selection and arrangement, software compilations, underlying source code, software, and all other materials constituting part of the services are protected by copyright and other proprietary rights belonging to us or used under license from third-party right holders. Any material included in the services that is downloadable or printable may be downloaded to a single device (and printed out) for your personal, non-commercial use only.

23.2 Under no circumstances does use of the services grant you any interest in any intellectual property (e.g., copyright, know-how, or trademarks) owned by us or any third party, except for a personal, non-exclusive, non-sublicensable license to use such intellectual property in accordance with the Terms of Use while using the services.

23.3 Unless specifically permitted in accordance with the Terms of Use, you have no right to use or copy any trademarks or logos appearing on the website.

23.4 You shall not, and shall not allow any other person to, copy, store, publish, rent, license, sell, distribute, modify, add to, delete, remove, or tamper with the website or any part of it in any way, whether directly or indirectly, or interfere with or attempt to interfere with or modify the website, except while viewing or using the website in accordance with the Terms of Use.

23.5 All intellectual property rights in the "uplus.bet" name, logo, designs, trademarks, and other distinctive brand features of the operator, as well as any content provided by the operator or any third party for use on the website, belong to the operator or the applicable third party. You agree not to display or use these logos, designs, trademarks, and other brand features in any way without our prior written consent.

24.1 You shall not:

• 24.1.1 Damage the website;
• 24.1.2 Attempt unauthorized access to the website, the servers where the website is stored, or any server, computer, or database associated with the website;
• 24.1.3 Send information to the website, submit multiple entries, or send spam;
• 24.1.4 Deliberately or negligently use any features that may affect the website's functionality in any way, such as (but not limited to) releasing or spreading viruses, worms, Trojans, logic bombs, or similar harmful or malicious material;
• 24.1.5 Interfere with or tamper with, remove, or otherwise alter any information contained on the website;
• 24.1.6 Attack the website via denial-of-service attacks or distributed denial-of-service attacks. We will report any suspected violations to relevant law enforcement agencies and cooperate with them by disclosing your identity. In the event of such a violation, your right to use the website will terminate immediately.

24.2 We are not liable for any loss or damage caused by distributed denial-of-service attacks, viruses, or other technologically harmful materials that may infect your access device and related equipment, computer programs, data, or other proprietary materials due to your use of the website or downloading of any materials posted on it, or any website linked to it.

24.3 The website does not contain malicious software.

25.1 All information we hold about your account is processed through secure data warehousing and remains confidential, unless otherwise provided in the Terms of Use (including but not limited to the Privacy Policy).

25.2 We are required by law to comply with data protection requirements in processing any personal information you provide during the use of the services. Therefore, we take our responsibility in using your personal information very seriously.

25.3 Before or during your use of the services, we will need to collect certain information about you, including your name, date of birth, contact details, and possibly your marketing preferences (collectively referred to as "Your Personal Information").

25.4 By providing your personal information to us, you consent to our processing of your personal information, including any particularly sensitive personal information:

• 25.4.1 For the purposes set out in the Terms of Use (including the Privacy Policy);
• 25.4.2 For other purposes where we (including payment processors) need to process your personal information to operate the services, including sharing this information with our service providers, employees, and agents, such as providers of postal services, marketing services, and customer service agents. We may also disclose your personal information to comply with legal or regulatory obligations.

25.5 We may retain copies of any communications you send to us (including copies of any emails) to maintain accurate records of the information we have received from you.

26.1 The website may use "cookies" to track your internet usage and assist website functionality. A cookie is a small text file downloaded to your access device when you visit the website, enabling us to recognize you when you return. We use or will use cookies to operate the website, including (for example) keeping you logged in while browsing different parts of the website and using your account to place bets or play games. We also use cookies for analytical purposes to identify technical issues customers encounter on the website, thereby helping us improve the customer experience.

26.2 If you object to the use of cookies or wish to delete cookies already stored on your access device, we recommend following the instructions in your file management and internet browsing software to delete existing cookies and disable future cookies. More information on deleting or controlling cookies can be found in our Privacy Policy or by visiting www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies, you may be unable to access certain areas or features of the website.

27.1 Any claims or disputes raised regarding:

• 27.1.1 The acceptance or settlement of a bet you made using the services will not be considered unless raised within 30 days of the original transaction date;
• 27.1.2 A game you played using the services will not be considered unless raised within 12 weeks of the relevant transaction or game occurring.

27.2 If you wish to make a complaint regarding the services, as a first step, you should contact uplusofficel@gmail.com as soon as possible. We will escalate your complaint to our support team as needed until the issue is resolved.

27.3 You acknowledge that our random number generator will determine the outcome of games played through the services, and you accept the results of all such games. You further agree that in the highly unlikely event of a dispute between the result on your screen and the result on the game server we use, the result on the game server shall prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of that participation.

27.4 When we wish to contact you, we may do so via any of your contact details. Notices will be deemed delivered immediately after an email is sent, or after we communicate with you directly by phone (including cases where we leave a voicemail), or three days after a letter is mailed. In proving the delivery of a notice, it is sufficient to prove that the letter was properly addressed, stamped, and posted; in the case of an email, proving that the email was sent to the email address specified in your contact details is sufficient.

27.5 If we do not respond to your complaint or notice, or you believe the issue has not been resolved, you may submit a complaint or notice to the licensing and regulatory authority.

28.1 We reserve the right to transfer, assign, sublicense, or pledge all or part of the Terms of Use ("Assignment") to any person without notice to you, provided that such assignment will be on terms no less favorable or more favorable to you than the Terms of Use.

28.2 You may not transfer, sublicense, or assign any of your rights or obligations under the Terms of Use in any way.

29.1 We are not liable for any failure to perform or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to any telecommunications network failure, power failure, third-party computer (or other) equipment failure, fire, lightning, explosion, flood, severe weather, industrial disputes or strikes, terrorist activities, and acts of government or other competent authorities ("Force Majeure Events").

29.2 Our performance will be suspended during the duration of the Force Majeure Event, and we will have an extension of time for performance during that period. We will use reasonable efforts to end the Force Majeure Event or find a solution to fulfill our obligations despite the Force Majeure Event.

30.1 If we fail to insist on strict performance of any of your obligations, or if we fail to exercise any rights or remedies we possess, this shall not be considered a waiver of such rights or remedies, nor shall it relieve you of the responsibility to fulfill those obligations.

30.2 Our waiver of recourse for any breach shall not be considered a waiver of subsequent breaches.

30.3 Our waiver of any provision of the Terms of Use shall not be effective unless expressly stated as a waiver and notified to you in writing in accordance with Section 27 (Complaints and Notices).

31.1 If any of the Terms of Use are determined by any competent authority to be invalid, illegal, or unenforceable, such term, condition, or provision will be severed from the remaining terms, conditions, and provisions to the extent of its invalidity, and the remaining terms, conditions, and provisions will continue to be valid to the maximum extent permitted by law.

31.2 In such cases, the invalid or unenforceable part will be amended according to applicable law to reflect the operator's original intent as closely as possible.

32.1 The Terms of Use and any documents expressly mentioned therein constitute the entire agreement between you and us, superseding any prior agreements, understandings, or arrangements between us, whether oral or written.

32.2 Each of us acknowledges that neither has relied on any representations, promises, or implications made by the other during negotiations, whether oral or written, except as expressly provided in the Terms of Use.

32.3 Neither party shall have any recourse for any misrepresentation made by the other party prior to the date of contract signing (unless such misrepresentation was fraudulent); the other party's sole remedy shall be for breach of contract as provided in the Terms of Use.

33.1 Unless expressly provided in the Terms of Use, a person who is not a party to the Terms of Use has no right to enforce any term. It is explicitly prohibited for end-users to transfer the value of any assets to third parties, including but not limited to the transfer of accounts, winnings, deposits, bets, rights, and/or claims related to these assets, whether of a legal, commercial, or other nature. Such prohibition includes but is not limited to pledging, transferring, assigning, trading, brokering, securing, and/or gifting, whether conducted individually or in cooperation with trustees or any other third party, company, natural person or legal entity, foundation, and/or association, in any form.

34.1 The Terms of Use shall (subject to the provisions of Section 25.2) be governed by and construed in accordance with the laws of Anjouan.

35.1 For customers wishing to limit their gambling, we offer a voluntary self-exclusion policy, enabling you to close your account or limit your ability to place bets or play games on the website for a minimum of six months. Once your account is self-excluded, you will be unable to reactivate the account during this period until the chosen exclusion period has expired. After the exclusion period, you may resume using the services by contacting uplusofficel@gmail.com.

35.2 If you are concerned about your gambling habits, here are some guidelines you may find useful:

• 35.2.1 Try to set limits on the amount you wish to bet or deposit.
• 35.2.2 Before starting to bet, consider how long you want each betting session to last and keep an eye on the time.
• 35.2.3 Try not to let gambling interfere with your daily responsibilities.

35.3 Please note that we do not recommend gambling if you are recovering from any form of addiction or are under the influence of alcohol or other substances (including certain prescription drugs).

35.4 You should always remember that gambling should be for entertainment and should not be seen as a source of replacement income or a means to repay debts. Recognizing that you may be developing a gambling problem is the first step toward regaining control.

35.5 Remember:

• 35.5.1 Gambling should be for entertainment, not a way to make money.
• 35.5.2 You should avoid chasing losses.
• 35.5.3 Only gamble what you can afford to lose.
• 35.5.4 Keep track of the time and money you spend on gambling.

35.6 If you need any information regarding this, please contact our support service at uplusofficel@gmail.com or check our Responsible Gambling section.

35.7 The operator is committed to supporting responsible gambling initiatives. We suggest you visit www.responsiblegambling.org for further help if you feel gambling is starting to cause problems for you.

We provide hyperlinks to other websites for reference purposes only. You use these links at your own risk; we are not responsible for the content or use of these websites, nor for the information contained therein. You may not link to this website or frame this website without our express written permission.

The operator can be contacted via email at uplusofficel@gmail.com. Please note that all calls may be recorded for training and security purposes. If you are concerned about your gambling habits, here are some guidelines you may find useful:

Consider how long you want each betting session to last and keep an eye on the time.

Try not to let gambling interfere with your daily responsibilities.

We do not recommend gambling if you are recovering from any form of addiction or are under the influence of alcohol or other substances (including certain prescription drugs). We recommend consulting your family doctor for more information.

Gambling should be for entertainment, not a way to make money or a means to repay debts.